Why are Emotional Bliss intimate massagers different?

Emotional Bliss were originally inspired to create a visually beautiful collection of massagers that would appeal to all women. We now offer a range of products that incorporate all the elements of design and function that are important to women when selecting an intimate massager.

Working with sex therapist Julia Cole, Relate (UK’s most renown relationship counseling and sex therapy organisation) and the BASRT (The British Association for Sexual and Relationship Therapy), we set out to create a range of intimate massagers that not only look good but also provide users with what they want - a shape that compliments the female form, texture which is realistically soft and close to the feel of skin, and above all a product that helps a woman acheive orgasm.

Emotional Bliss products are equipped with nine vibration patterns, varying in speeds to suit your emotion. In addition, our products are rechargeable and come in a range of relaxing colours. Emotional Bliss massagers are the ONLY massagers on the market that contain an antibacterial agent. Wiping with water allows the product to become sterile and ready for use again.

How is my order dispatched?

We want to ensure service is of the highest quality for each and every one of our customers. By working with UPS and DHL we believe our customers receive a superior service that they deserve and it also ensures that products do not get lost in transit.

All UK customers are guaranteed delivery within 48 hours from when the order is placed and European orders will take no longer than 48-72 hours to be dispatched. You will receive via email your tracker reference number once your order has been dispatched.

Phone Orders

To place an order over telephone, you can contact us Monday – Friday, 8am to 10pm, Saturday and Sunday, 9am to 5-30pm. You will be given a unique order reference number. Calling from the UK : 0870 041 00 22 Calling from outside of the UK : +44 870 41 00 22

Payment

You can purchase our products through a variety of methods including switch, credit card, cheque and postal order. If paying by cheque, payment must be made to “Emotional Bliss” for the full amount as on your invoice. In order to process your order, payment must be received within 5 working days. If payment is not received within this period, the order will be deleted for security reasons. If you have any queries regarding your payment, please contact us. Payment is accepted in GB pounds (£), US ($) and Euros (€) depending on where you would like your order to be delivered.

Vouchers and Promotional Codes

If you are purchasing an Emotional Bliss product as a gift and are not sure which product to select, you have the option to buy a voucher instead. This option enables you to add a personalized message, which will appear when the voucher is used. If you have a promotional code, you can enter this when making your purchase. The discount will then be subtracted off the final amount.

Security

We have taken every precaution to safeguard the security of your personal details, by using the industry banking standard SSL encryption for collecting and transferring credit card information and other sensitive data. We also use a software platform known as aspx enabling only the last 4 digits of your credit card, Start Date and Expiry Date to be visible to Emotional Bliss. No other person will have access to your credit card information other than you, your and our bank.

Returning Your Goods

Returns Due to Product Defect

If any item is faulty when it arrives or breaks down within a year of the purchase date, we will either replace your product or provide you with a credit note for the original purchase (excluding tax, shipping and handling).

Returns Due to Customer Dissatisfaction

If you are unhappy with your purchase for any reason, please contact us within 30 days of receipt of your order. We will either issue a credit for the cost of the item or replace it with another item of equal value. We want you to be happy with our products, so even if you bought something from us more than a year ago, we might be able to help. Simply email us and we’ll see what we can do. We will not refund any Emotional Bliss intimate massager/s if they have been used and found to be working satisfactorily. No goods delivered to you which are in accordance with the agreement and guarantees will be accepted for return by us without our prior written approval (in accordance with our returns authorization procedure) and on terms to be determined at our absolute discretion. If we agree to accept any such goods for return you shall be liable to pay a handling charge of (25%) of the invoice price. Such goods must be returned by you to us with postage paid and in the original packaging. Goods which are in accordance with the agreement and are returned without our prior written approval may, at our absolute discretion, be returned to you or stored at your cost without prejudice to any other rights or remedies we may have. Emotionalbliss.com is not responsible for refunds or replacement shipments providing the courier tracking system confirms the delivery has been made. If the courier tracker number shows a package has been delivered, but you have not received your order, then please contact us. If a package cannot be delivered for any reason, Emotional Bliss will refund your credit card for the product purchased; courier charges will still apply.

Requesting a Return

To find out about returning a product, contact us and provide your name, your unique reference order number and brief description of the problem encountered. We will then send you instructions on how to return your package. Please note that we cannot refund or credit your account until we have received your returned order. Credit card refunds may take a month to appear on your statement. Customers are responsible for postage and packaging on all returned items. We of course never resell returned products.

The Emotional Bliss Guarantee

At Emotional Bliss we will do everything in our power to provide our customers with the highest quality of products and service. If, for any reason you are not happy with your product we will either exchange for another Emotional Bliss intimate massager or credit in full (excluding courier charge).

You can be guaranteed:

  • Our products are made from ABS and TPE which is a safe medical grade material
  • When we say quality, you can be assured that each EB intimate massager has been carefully manufactured, meeting stringent safety and quality checks before it is available for purchase.
  • Made in the UK, East Yorkshire to be exact. We follow ethical business guidelines and our fully trained team takes pride in manufacturing our high quality products.
  • CE certificated; you can be assured we comply with all the requirements of the European Union (EU) directives.
  • Environmentally friendly; we only use environmentally friendly rechargeable batteries along with 100% recyclable components.

Made in the UK

We pride ourselves on high production values ensuring your absolute satisfaction at all times. Unlike other large volume manufacturers we do not produce in China or the Far East purely because by manufacturing here in the UK we can easily maintain, control and more importantly guarantee our high levels of quality, manufacture and materials.

 

Emotional Bliss Terms and Conditions of Sale

 

Definitions

 

Pear Tree UK Ltd trading as Emotional Bliss: We or us
Customer: Any person who buys goods from us for purposes that is outside his trade, business or profession.
Goods: All goods and services sold by us to you including packaging, manuals and any other ancillary components.
Conditions: Means the terms and conditions of sale set out in this document and any special terms and conditions agreed in writing by us.

Our Address:
Emotional Bliss
Stonecroft
17 Garnet Lane
Tadcaster
Yorkshire
LS24 9LD

Our telephone number: 0870 041 00 22

 

The conditions that apply to your purchase of goods from us:

A. The conditions in Section A apply to your purchase of goods from us whether you are a consumer or not.

B. The conditions in Section B only apply to your purchase of goods from us if you are not a consumer.

 

Section A

 

Making an agreement to purchase our goods,

 

a. The market in the goods is such that the specification, colour, description and price of individual goods can change.
b. The invitation to you to order goods from us is not an offer by us to sell to you goods of the specification and description at the price indicated.
c. Your order is an offer to us to buy the goods of the specification and description at the price indicated.
d. Wherever possible we will accept your order to buy the goods of the specification and description at the price indicated electronically and in which case there will be a concluded agreement between you and us.
e. Wherever it is not possible to accept your order to buy the goods of the specification and description at the price indicated we will advise you by e-mail and offer to sell you the goods of the specification and description at the price stated in the e-mail and will state the period for which the offer or the price remains valid.
f. You may accept our offer by e-mail within the period stated and in which case there will be a concluded agreement between us.

 

Delivery of the goods

 

a. The price of the goods does not include delivery by us to you.
b. We shall arrange for carriage of the goods to your address on your behalf and the courier shall be our responsibility.
c. The costs of carriage and any insurance shall be reimbursed by you and shall be due on the date for payment of the price.
d. We shall advise you by e-mail of the date when the courier has collected your goods.
e. You should note that many couriers require immediate notice of any loss or damage to goods and you should inspect the goods upon receipt and report any loss or damage to us immediately not exceeding 3 days.

 

Section B

 

Payment and Price

 

We shall not be bound to deliver the goods until you have paid for them. Payment shall be due when the goods have been allocated for despatch. Time for payment shall be of the essence. The price due from you is the price indicated plus courier charge inclusive of value added tax if applicable.

 

Delivery

 

a. We will try to organise the collection of the goods by our courier within the time estimated for delivery.
b. If we are unable to do so, we reserve the right to deliver them within 30 days beginning with the day after the day of the agreement between us.
c. If we are unable to deliver the goods to you within 30 days beginning with the day after the day of the agreement:
i. We shall inform you by e-mail;
ii. We shall make a further offer to you by e-mail to sell you the goods of the specification and description at the delivery time stated in the e-mail and will state the period for which the offer or the price remains valid.

 

Your right of cancellation

 

The rights of cancellation set out below apply to any agreement between you and us.
a. You have a right to cancel the agreement at any time before the expiry of a period of 7 working days beginning with the day after the day on which you receive the goods.
b. You may cancel by giving us notice in any of the following ways:
i. By a notice in writing which you leave at our address (given above);
ii. By a notice in writing which you send by post to our address (given above);
iii. By electronic mail: contact us
And the notice shall operate to cancel the agreement between us.

 

c. If you cancel the agreement:
i. You must return the goods to us at the address given above. We strongly recommend all goods should be returned via recorded delivery.
ii. The goods must be returned to us complete (please note the definition of goods given above)
iii. You are responsible for the cost of returning the goods to us at the address given above.

iv. You are under a duty to take reasonable care of the goods (including reusable packaging, manuals etc) until they are returned to us.
v. You are under a duty to take reasonable care to see that they are received by us and not damaged in transit.
vi. We will reimburse any sum paid by you or on your behalf under or in relation to the agreement (not including the costs of carriage).
vii. We will charge you the direct costs to us of recovering any goods supplied by us if you fail to return the goods to us.
viii. We will not refund any Emotional Bliss intimate massager/s if they have been used and found to be working satisfactorily.

 

 

Our right of cancellation

 

If for reasons beyond our reasonable control, including but not limited to an inability or failure on the part of the manufacturers or suppliers of the goods to supply the goods to us, we are unable to supply the goods to you, we may cancel the agreement at any time before the goods are delivered by giving notice to you. We shall not be liable for any other loss or damage whatever arising from such cancellation.

 

Statutory rights

 

Your right of cancellation is in addition to your other statutory rights.
The after sales service and guarantees and the voluntary code for the return of goods by you to us mentioned below do not affect your statutory rights.

 

Retention of title by us

 

a. The goods shall be at your risk as from receipt of the goods.
In spite of delivery having been made property in the goods shall not pass to you until:
i. You have paid the price plus value added tax (if applicable) in full; and
ii. No other sums whatever shall be due from you to us.
b. Until property in the goods passes to you the goods and each of them shall be held by you on a fiduciary basis as bailee for us.
c. You shall store the goods (at no cost to us) separately from all other goods in your possession and marked in such a way that they are clearly identified as our property.
d. Notwithstanding that the goods (or any of them) remain our property you may sell or use the goods in the ordinary course of your business at full market value for our account. Any such sale or dealing shall be a sale or use of our property by you on your behalf and you shall deal as principal when making such sales or dealings.

e. Until property in the goods passes from us the entire proceeds of sale or otherwise of the goods shall be held in trust for us and shall not be mixed with other money or paid into any overdrawn bank account and shall be at all material times identified as our money.
f. We shall be entitled to recover the price (plus value added tax) notwithstanding that property in any of the goods has not passed from us.
g. Until such time as property in the goods passes from us you shall upon request deliver up to us such of the goods as have not ceased to be in existence or resold. If you fail to do so we may enter upon any premises owned occupied or controlled by you where the goods are situated and repossess the goods. On the making of such request your rights to sell, use or otherwise deal with the goods shall cease.
h. You shall not pledge or in any way charge by way of security for any indebtedness any of the goods that are our property. Without prejudice to our other rights, if you do so all sums whatever owing by you to us shall forthwith become due and payable.
i. You shall insure and keep insured the goods to the full price against ‘all risks’ to our reasonable satisfaction until the date that property in the goods passes from us, and shall whenever requested by us produce a copy of the policy of insurance. Without prejudice to our other rights, if you fail to do so all sums whatever owing by you to us shall forthwith become due and payable.
j. You shall promptly deliver the prescribed particulars of this contract to the Registrar in accordance with the Companies Act 1985 Part XII as amended. Without prejudice to our other rights, if you fail to do so all sums whatever owing by you to us shall forthwith become due and payable

 

 

Acceptance of the goods

 

a. You shall be deemed to have accepted the goods on receipt of delivery by our courier to your delivery address.
b. After acceptance you shall not be entitled to reject goods that are not in accordance with the contract.

 

Rejection of the goods

 

If you properly reject any of the goods which are not in accordance with the contract you shall nonetheless pay the full price for such goods unless you return such goods to us at your cost before the date when payment of the price is due.

 

Return of goods which are in accordance with the contract

 

a. No goods delivered to you which are in accordance with the agreement and guarantees will be accepted for return by us without our prior written approval (in accordance with our returns authorisation procedure) and on terms to be determined at our absolute discretion.
b. If we agree to accept any such goods for return you shall be liable to pay a handling charge of (25%) of the invoice price. Such goods must be returned by you to us carriage-paid and in the original packaging.
c. Goods which are in accordance with the agreement and are returned without our prior written approval may at our absolute discretion be returned to you or stored at your cost without prejudice to any other rights or remedies we may have.
d. We will not refund any Emotional Bliss intimate massager/s if they have been used and found to be working satisfactorily.

 

Variations in description or specification

 

We may deliver goods of a different description or specification from that agreed and as may be required to comply with any applicable safety or statutory requirements or which do not materially affect the quality or fitness for purpose of the goods.

 

Limitations upon our liability to you

 

a. Our liability to you for any breach of contract or negligence (save and except our liability for negligence for death or personal injury) shall be limited to the price of the goods together with any expenses incurred by you in notifying us and returning the goods to us.

 

Choice of law and jurisdiction

 

a. This contract is subject to the law of England and Wales.
b. All disputes arising out of this agreement shall be subject to the exclusive jurisdiction of the courts of England and Wales.
c. If any part of these terms and conditions shall be found to be unlawful, it shall not affect the validity or enforceability of the remainder of the conditions.

 

Guarantees and after sales service

 

a. We guarantee that the goods will correspond with the stated description and specification.
b. We guarantee that the goods will be of satisfactory quality when delivered to/collected by the courier.
c. We operate a voluntary code which appears below for the return of goods which have failed to meet your expectations.
d. The terms of any manufacturer’s guarantee and after sales service will be included within the documents accompanying the goods.
e. We are willing to provide advice to you in accordance with the conditions below.
f. Advice given by us to you
i. We are always prepared to offer advice about the goods.
ii. We know the general purpose for which you require our goods and we will take reasonable care when giving you any advice.

 

Voluntary code for the return of goods by you to us

 

This code only applies as between you and us if you are a consumer

This code is intended to promote good relations between you and us
The code is entirely voluntary and does not affect you statutory rights
a. We recognise that goods supplied by us to you may not meet your expectations. In our experience there are many reasons why that may happen.
Examples of those reasons include a defect in the goods at the point of collection.


b. We are not able to establish why the goods have failed to meet your expectations without an opportunity of inspecting and testing the goods.


c. In any case where the goods fail to meet your expectations we invite you to return them to us with an explanation of the problem.


d. In any case where we agree that the problem has arisen because of a defect in the goods at the point of collection:
i) We will refund the cost of the goods to you if returned within 28 days of the date of delivery to you providing the goods are unused and packaged as originally supplied.
ii) In any other case we will replace the goods or provide you with a credit for the cost of the goods.


e. In any other case, we will try to assist you in resolving the problem.
i) Depending upon the age and condition of the goods, we may be prepared to accept the return of the goods subject to a restocking charge (to a maximum of 25%) and refund or credit the balance of the cost of the goods.
ii) In every case where you return goods upon the basis that there was a defect in the goods at the point of collection we will inspect and test the goods.
iii) Insofar as it may be established that there was no defect in the goods at the point of collection to you, we reserve the right to charge you £15 as a contribution towards the cost of inspecting and testing the goods.
iv) Insofar as the age or condition of the goods is such that we are unable to accept their return, we will redeliver the goods to you prior to despatch. You agree to pay to us the reasonable cost of re-delivering the goods to you.


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