Vibrators FAQs

emotional bliss FAQs:

• What was the thinking behind Emotional Bliss?
• What’s so special about EB intimate massagers?
• Why can’t we buy your intimate massagers in the shops?
• Why use couriers to deliver?
• How is my order despatched?
• Phone Orders
• Paying by cheque
• Currency
• Vouchers
• Banking
• Security
• Returning Your Goods
• The EB Guarantee
• Made In The UK

Our understanding of women’s arousal and orgasms has grown substantially over the past 10 to 15 years, but the basic design of most vibrators hasn’t changed in decades.

Working with well-respected sex therapist Julia Cole, Relate and the BASRT (The British Association for Sexual and Relationship Therapy), we set out to create a range of intimate massagers that did more than simply look good. So many companies talk solely about design, but we decided to let function, shape and texture be our guide to creating our intimate massagers. Designers can produce visually inspiring products, but if they don’t work, what’s the point?

Our intimate massagers look different, because they are different.

Our intimate massagers are not “novelty” items, but we are sure you will have fun with them. Over five years of research have gone into creating and improving our range of products.

The collaboration with experts Julia Cole, Relate and the BASRT gave us the opportunity to create a range of intimate massagers that focus on women’s needs. So, we concentrate on stimulating the external nerve endings around the clitoris and vaginal lips, rather than internally, where most people believe the stimulation comes from - the infamous “G Spot”, for example, is a much-debated topic.

What we do know is that there are more nerve endings located between the clitoris and the anus on a woman than any other part of her body, hence the Emotional Bliss range of intimate massagers.

The plastic used in our intimate massagers is as close to the softness of natural skin as possible and the vibrations range from 80Hz to 150Hz, the frequency range required to stimulate orgasm. We’ve also tried to think green, so the rechargeable batteries are environmentally friendly.

We would be delighted to sell our product on the high street; unfortunately in the UK the typical sex shop would not be appropriate as our massagers are far removed from the conventional sex toy. Emotional Bliss is a high quality brand that aids female sexual independence; unfortunately this philosophy is not supported in today’s high street.

If you know of any retail outlets that are prepared to stand-up for female sexual independence, we would be more than happy to support them!

By using DHL we believe our customers receive a superior service. All UK customers are guaranteed delivery within 48 hours from your order leaving our depot, and European orders will take no longer than 48-72 hours. You will receive via email your tracker reference number once your order has been despatched.

Your order will be despatched in discreet packaging and delivered by couriers directly to your door. To help you track your order we will contact you by email when your order is dispatched (this service is for internet orders only).

If you’d rather order over the telephone, you can contact our call centre
Monday – Friday, 8am to 10pm, Saturday and Sunday 9am to 5-30pm.

Please remember to make a note of your reference number.

UK residents call: 0870 041 00 22
European residents call: 0044 870 41 00 22

It is possible to pay by cheque or postal order. Simply click the shop button and continue shopping as normal. On the Shopping Basket page select cheque from the dropdown menu, click on the proceed button and enter your delivery address. Once you have completed the form click on the print button and send a copy of the invoice along with your cheque made payable to Emotional Bliss for the full amount as shown on your invoice. If we don’t receive your payment within five working days, your request will be deleted from our files for security reasons. However if you have any queries regarding your cheque payment, then please contact us.

We accept payment in GB pounds (£) and Euros (€) depending on where you would like your order to be delivered. On entering the Emotional Bliss Shop the currency will be clearly identified.

In the past men have purchased the traditional sex toy and then presented it to their wife or partner with a smile. Here at Emotional Bliss we consider the purchase of an EB intimate massager to be a personal and emotional experience. As most men believe that women achieve orgasm by intercourse alone, they are often not suited to selecting your EB intimate massager.

For the men, we have Vouchers. By selecting a voucher you then have the opportunity to type your private message. The message will next appear when the voucher is used.

The Fair Credit Billing Act protects you from paying more than £50 in the event of your card being used fraudulently. If for some reason your bank does charge you, we will refund you the full amount up to £50.

To receive the refund you will need to be able to prove the card was used fraudulently to buy goods on our site, through no fault of your own, using our secure server.

If you notice someone has fraudulently used your card on this site, you must inform your credit card provider immediately.

Then contact us 

Please Note: The Fair Credit Billing Act does not cover debit or cheque cards. Although we accept these forms of payment, we do recommend you use your credit cards for all online purchases.

We have taken every precaution to safeguard the security of your personal details, by using the industry banking standard SSL encryption for collecting and transferring credit card information and other sensitive data. We also use a software platform known as aspx enabling only the last 4 digits of your credit card, Start Date and Expiry Date to be visible to Emotional Bliss. No other person will have access to your credit card information other than you and the HSBC Bank.

Returns Due to Product Defect
If any item arrives faulty or breaks down within a year of the purchase date, we will either replace the merchandise or provide you with a credit for the original purchase (excluding tax, shipping and handling).

Returns Due to Customer Dissatisfaction
If you are unhappy with your purchase for any reason, please contact us within 30 days of receipt of your order. We will either issue a credit for the cost of the item or replace it with another item of equal value.

We want you to be happy with our products, so even if you bought something from us more than a year ago, we might be able to help. Simply email us, and we’ll see what we can do.

We will not refund any Emotional Bliss intimate massager/s if they have been used and found to be working satisfactorily.

No goods delivered to you which are in accordance with the agreement and guarantees will be accepted for return by us without our prior written approval (in accordance with our returns authorisation procedure) and on terms to be determined at our absolute discretion.

If we agree to accept any such goods for return you shall be liable to pay a handling charge of (25%) of the invoice price. Such goods must be returned by you to us carriage-paid and in the original packaging.

Goods which are in accordance with the agreement and are returned without our prior written approval may, at our absolute discretion, be returned to you or stored at your cost without prejudice to any other rights or remedies we may have.

Emotional Bliss.com is not responsible for refunds or replacement shipments providing the courier tracking system confirms the delivery has been made. If the courier tracker number shows a package has been delivered, but you have not received your order, then please contact us

If a package cannot be delivered for any reason, Emotional Bliss will refund your credit card for the product purchased; only courier charges will still apply.

Requesting a Return
To find out about returning a product, contact us and provide your name, order ID and brief description of the problem. We will send you instructions on how to return your package.

Please note that we cannot refund or credit your account until we have received your returned order. Credit card refunds may take a month or so to appear on your statement. Customers are responsible for postage on all returned items.

We never resell returned merchandise.

At Emotional Bliss we will do everything in our power to provide our customers with the highest quality products and service. If for any reason you are not happy with you’re product we will either exchange for another Emotional Bliss intimate massager or credit in full (excluding courier charge).

You can be guaranteed:

• When we say Medical Grade silicone, that's exactly what we mean, and exactly what you'll get.
• When we say quality, you can be assured that each EB intimate massager has been carefully manufactured, meeting stringent safety and quality checks before it is released for sale.
• When we say manufactured here in the UK, we mean in East Yorkshire, following ethical business guidelines our fully trained team takes pride in manufacturing our high quality UK products.
• When we say CE certificated you can be assured we comply with all the requirements of the European Union (EU) directives.
• When we say environmentally friendly we only use environmentally friendly rechargeable batteries along with 100% recyclable components.

We pride ourselves on high production values ensuring your absolute satisfaction at all times. Unlike other mass manufacturers we do not produce in China or the Far East purely because by manufacturing here in the UK we can more easily maintain and more importantly guarantee our high levels of quality, manufacture and materials.